Let’s Clear the Crunchy Doubts Behind Every Bite
Frequently Asked Questions
Grab your favorites and let the chatori soul inside you celebrate properly.
Product & Quality Assurance
What kind of ingredients do you use in your products?
We use only A+ grade, high-quality ingredients such as Amul ghee, premium dry fruits, and handpicked spices. All our recipes are made in-house without compromise on quality, which means no preservatives or artificial additives.
Are all your products made fresh?
Yes, all our items are prepared in small batches to ensure freshness. For delicate items, we make them fresh on the day of dispatch.
Are your snacks suitable for religious offerings?
Our products are made with ingredients that are perfect for offerings.
How should I store the products after receiving them?
Each product comes with storage instructions. In general, store in a cool, dry place in an airtight container.
Shipping, Delivery & Packaging
Do you deliver across India and globally?
Yes, we deliver pan-India and globally via our trusted logistics partners.
How long does it take to receive an order?
Orders are typically delivered within 3–6 business days across India and 15–20 days globally. For Surat, deliveries may happen within 24–48 hours for select items.
How are the products packed to ensure freshness?
We use food-safe, vacuum-sealed or MAP-sealed packs to retain freshness, aroma, and taste. All parcels are packed with care to prevent damage.
Is same-day or next-day delivery available in Surat?
Yes, we offer express delivery for selected products in Surat (with additional charges). Please check availability at checkout or contact our support.
Can I schedule delivery for a specific date?
Yes, for bulk orders, you can request a scheduled delivery. Just mention your preferred date while placing the order.
Do you offer domestic and international shipping, and how much does it cost?
Yes, we ship both domestically and internationally. Shipping charges may vary based on your location. For international shipping details, please get in touch with us.
Orders, Payments & Support
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, Razorpay, and wallets. All transactions are secure and encrypted.
Can I edit or cancel my order after placing it? Will I receive an invoice?
If your order hasn’t been dispatched yet, we may be able to accommodate changes or cancellations. Please contact our customer support immediately. An invoice is provided with every order.
What is your return, refund, and damaged item policy?
As we deal in perishable goods, returns are not accepted. However, if you receive a damaged item, please share clear pictures along with your order details with our support team. We’ll investigate and arrange a replacement or refund where applicable.
How can I contact customer support?
You can reach us via WhatsApp, email at contact@chatkaaro.com, or through the contact details available on our website.
Taste Home Anytime 
Deliciousness made like ghar ka khana and delivered fresh to your doorstep.
Wholesome, traditional, and 100% natural. We bring you the finest dosa sheets made with love and zero preservatives. Just peel, cook, and pair with our signature chutneys for the ultimate taste of home.
Call Us -
+91 98765 43210
Email Id -
info@chatkaaro.com
Address -
910/911, Royal Trade Centre, Opp. Star Bazaar, Pal Hazira Road, Adajan, Surat- 395009
Handcrafted with love by local women for the true Chatora soul. Authentic, fresh, and home-made.
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